Rimgard Limited Warranty
This warranty applies to physical products, i.e. Rimgard wheel locks, manufactured and sold by Rimgard Sweden AB under its own name.
Rimgard Sweden AB warrants to the original purchaser that the products are free from defects in material and workmanship under proper use, for a period of two (2) years from the date of purchase, in accordance with applicable European consumer law.
Coverage
This Limited Warranty covers defects in material and/or workmanship under normal use. Rimgard Sweden AB will, at no charge, repair or replace defective products or parts under proper use and maintenance.
Warranty Conditions
This warranty applies only to the original purchaser and is not transferable. However, this does not limit your statutory rights under EU law.
Product registration is not required to benefit from your statutory warranty rights, but may be requested for commercial warranty benefits.
Warranty Actions
Depending on the nature of the defect, Rimgard will either replace the defective parts or the product in full.
What the Warranty Does Not Cover
- Normal wear and tear
- Damage during shipping (report on delivery)
- Force Majeure events (e.g. natural disasters, war, pandemic)
- Improper installation, use, or maintenance
- Modification or alteration of the product
- Exposure to extreme elements or abuse
- Non-compliance with instructions
- Damage from theft or attempted theft
Your Responsibilities
Registration of your key serial number at rimgard.com is recommended for enhanced service, but is not mandatory for warranty claims.
Claims
To request warranty service, contact Rimgard with a description of the issue. We will assess and determine the appropriate solution.
Installation Notice
Ensure your rim design allows a proper fit. Avoid installation if contact will be made with painted or treated surfaces. Contact us with photos if unsure.
If installation is not feasible without damage, contact us for a prepaid return label and refund upon return of undamaged items.
Do not install without the locking cylinder. See manual for full instructions.
Rimgard is not liable for user errors during installation.
Prices and Payments
EU prices include VAT; non-EU prices exclude VAT. Additional import duties/taxes may apply outside the EU. Total costs are shown in the cart.
Warranty and Service
Rimgard includes a 3-year commercial warranty in addition to the mandatory 2-year EU warranty, and a 30-day return policy. Proof of purchase and full, undamaged product return is required.
Deliveries
Delivery times and deviations are shown during checkout. We ship worldwide.
Unclaimed Parcels
Unclaimed parcels will be returned to us. Return and handling fees apply: 450 SEK (Sweden), €50 (EU), $55 (non-EU).
Return Policy
You may return products within 30 days. We offer prepaid return shipping labels. Contact info@rimgard.com for assistance.
Returns must include all original items and be undamaged. Refunds exclude original shipping costs unless due to defect or error.
Reimbursement Obligations
Refunds will be processed within 14 days of receiving the returned product. We cover return costs in the case of defects or mistakes.
See the Swedish Consumer Agency and EU ODR page: http://ec.europa.eu/odr
Privacy Policy
By placing an order, you agree to the processing of your personal data to complete the transaction. Under GDPR, you may request access or correction/removal. Contact: info@rimgard.com
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