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Rimgard Data policy

1. What is personal data and what is processing of the personal data?
Personal data is information that can be associated with a physical person. A few examples of these could be Swedish personal number (similar to social security number), name, address, email addresses, and other contact details. Your purchase history can also be classified as personal data and in some cases, personal data could also be an IP-address, if this can be attributed to a physical person.

2. Who is responsible for the personal data?
Rimgard Sweden AB (publ.)

3. What personal data is collected about you as a customer and for what purpose?
You may come to provide information about yourself when you use our services during a purchase or when visiting rimgard.com, during subscription to our newsletter and marketing emails or in contact with us.

3.1 To be able to complete an order/a purchase
We are going to store your personal data until the purchase has been completed (including delivery and payment) and during a time of 36 months thereafter in order to handle any complaints and warranty matters. Note that an administration period of up to 30 days may occur. This collection of your personal data is required for us to be able to complete our obligations of the purchase agreement. If the data is not provided we are not able to fulfill our commitments and we are therefore forced to refuse your purchase.

3.2 To be able to handle customer support matters
The processing is necessary to be able to meet both our and your legitimate interest in handling customer service matters until the matters are resolved.

3.3 Marketing
If/when you have specifically given your consent to receive direct marketing communication, including the newsletter, we will process any personal data registered for direct marketing until you unsubscribe or in other way communicate to us that you no longer wish to receive direct marketing communication. Note that an administrative period of up to 30 days may occur.

3.4 Key card
If you have registered your key card on our website (optional) we will save this information in order for you to be able to order a new key, should you lose your original ones. See point 11.3.4 for more information 

4. Third parties
The information that we collect can come to be shared with our collaboration partners for analytical purposes. No personal data will be sent forward, exchanged or published outside of our organization and our reliable collaboration partners.

5. Where do we process your personal data?
We always strive for your personal data to be processed within EU/EES. However, in some cases, we may be forced to transfer the information to a country outside of the EU/EES, provided that there is a legal ground for this.

6. For how long do we store your personal data?
We process your personal data for as long as it is deemed necessary considering the purpose of the current processing and a long as there is a legal ground for the purpose.

7. How do we handle Swedish personal numbers?
When you are completing a purchase at rimgard.com and choose Klarna as your payment method you will be asked to indicate your Swedish personal number. When and if you choose Klarna as your payment method and thereby have to specify your Swedish personal number, the personal number will be sent straight to Klarna. We, therefore, do not process or save your personal number, even if it was stated on rimgard.com.

8. What are cookies and how do we use them?
Cookies are small text files that are stored on your hard drive when you visit websites. We use first-hand cookies and third-party cookies for the main purposes of our web functionality, web statistics, and marketing. Some cookies are necessary for the website to work properly. This type of cookies keeps track of your settings and makes your shopping experience more comfortable by, for example, recognizing your unit and remembering your preferences and settings. Cookies are also used to gather information such as the length of a site visit, visited pages, if a transaction was completed or demographic information such as origin, sex, and age. This information is used for analytical purposes and enables us to create the best shopping experience possible for you. The cookies that we use do not gather any information that can be used to track or identify individuals.

8.1 Remove Cookies
You can easily remove cookies from your computer or mobile unit via the browser. Note that should you choose to deactivate cookies, will not be able to use all functions on our website.

8.2 Google Analytics
This website uses Google (Universal) Analytics, a web analysis service that is provided by Google Inc. Google (Universal) Analytics uses methods that enable an analysis of your usage of the website, for example so-called ‘Cookies’, text files that are stored on your computer. The information that is created about your usage of this website is usually transferred and stored at one of Google’s servers in the US.

How is your personal data protected?
We use IT systems to protect the privacy and access to personal data. This is to ensure that they are protected against unauthorized access, loss, destruction or damage. Only those who actually need to process your personal data to fulfill our stated purpose will have access to it.

10. What is the best way to contact us, should you have any questions?
You can always contact our customer support with questions regarding the processing of personal data at info@rimgard.com. We may come to make changes to our privacy policy. The latest version of the privacy policy is always available on our website.

11. Your rights

11.1 You have the right to request confirmation regarding whether or not we process personal data about you. If we do, you also have the right to see what data we are processing.

11.2 If any information is incorrect you always have the right to demand that it be corrected.If we are treating your personal data with consent as a legal ground for the processing you have the right to withdraw the consent at any time with future effect. 

11.3.4 Please bear in mind that the registration of your key card on our website will disappear, should you request for us to remove your personal data. This means that you will not be able to order a new key, should you lose your existing keys and key card.

11.4 Registered persons have the right to oppose the processing of personal data for direct marketing purposes. The easiest way to do this is by unsubscribing from the mailing list by clicking unsubscribe link in the mailbox, or to contact us at infor@rimgard.com.

 11.5 Registered people always have the right to get their personal data erased. An exception is if we, by law, are obliged to preserve the data.

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