Terms and Conditions
Rimgard Limited Warranty
Applies to the physical products, i.e. Rimgard wheel locks, manufactured and sold by Rimgard Sweden AB under its own name.
Rimgard Sweden AB warrants to the original purchaser that the products will be free from defect in material and workmanship, under proper use, from the date of purchase for a period of 1 year.
This Limited Warranty covers defects in material and/or workmanship under normal use during the warranty period. The coverage applies to the normal function of the wheel lock. During the warranty period, Rimgard Sweden AB, will, at no charge, repair or replace products or parts of a product that are defective due to material and/or workmanship under normal use and maintenance.
The warranty is limited to the buyer and is not transferable to someone else. For the warranty to be in effect the customer must register their warranty with us (see “Your responsibilities”).
Depending on the nature of the fault in the product, Rimgard Sweden AB will either replace the defective parts or replace the product.
The warranty period lasts for 1 year from the date of purchase of a Rimgard wheel lock. *See also Your responsibilities.
What the Warranty does not cover
The warranty does not cover problems, malfunctions or damage which do not result from defects in material or workmanship. For purposes of this Limited Warranty, a “defect in material and workmanship” excludes: (a) normal wear and tear; (b) damage incurred during shipment from Rimgard to Buyer, (c) damage caused by Force Majeure (see below); (d) improper use, handling, installation, or maintenance; (d) damage due to alteration or modification of any kind; (e) damage due to exposure to Extreme Elements or abuse; (f) damage due to installation, use or operation of the Products not in accordance with Product Manuals; (g) damage due to theft and or theft attempt.
Force Majeure: “Event of Force Majeure” (“EOFM”) means an event beyond the control and without the fault or negligence of the party whose performance is adversely affected (“Affected Party”) and which by the exercise of reasonable diligence the Affected Party was unable to prevent, including: (1) natural disasters, such as earthquake, tornado, hurricane, flood); (2) riot, war, insurrection, epidemic/pandemic, or acts or threats of terrorism; (3) nuclear accident or contamination by radioactivity; (4) strikes, lockouts, or industrial disputes that are not specific to this Agreement or specific to a party.
For your warranty to apply you must register your key serial number with Rimgard on rimgard.com within 60 days of receiving your product and provide us with the requested information.
To obtain warranty service, contact Rimgard Sweden AB with a description of the problem after which we will determine the most appropriate solution for you.
Important notice regarding installation
Our Rimgard locks will most likely fit your wheels nicely, but please be aware that wheel designs vary and sometimes the lock simply is not compatible.
Prior to installing your Rimgard wheel locks, take a look at the rim and evaluate if there is anything in the design that will prevent the lock from a nice and flush fit, such as a very concave or convex rim design.
Proceed gently and make sure no painted/treated surface of the rim is in direct contact with the Rimgard module. Simply put, any area of the rim that is supposed to look nice and unscratched without Rimgard on it, the Rimgard module should not make contact with. The module should only rest against the rim center hole, where the center cap used to be.
Should it look uncertain to install Rimgard without causing damage to the rim, do not install prior to contacting email@example.com and attaching photos of the rim – we will happily advice.
In the unfortunate event that you are not able to install your Rimgard locks for any reason connected to the above, please contact us and we´ll provide you with a prepaid return shipping label and we will refund your purchase as soon as we receive the locks (undamaged) in return.
Never use Rimgard wheel lock without a locking cylinder, i.e. do not install the modules without also inserting the locking cylinder (see instruction manual for parts description).
Rimgard does not accept responsibility for errors made by the customer when installing and/or using the product and potential damage to the rim and/or the car caused by incorrect installation. The customer must always be careful and observe caution when installing the product on his/her rim and is ultimately responsible for a correct installation.
Prices and payments
Each product has an indicated price including VAT for EU countries and excluding VAT for non-EU countries. In the cart, you will be able to see the total price including, tax, delivery costs, and payment costs. (Please note that local import duties, and/or taxes outside of the EU may apply on top of this). The terms of payment will be indicated in the cart depending on the chosen payment method. Shipping terms will be indicated in the cart depending on the choice of shipping method.
Warranties and service
Rimgard comes with a 3-year warranty, similar to Swedish consumer protection laws. We also offer a 30-day return policy, no questions asked. All we need is that you are able to show the receipt and that the product is returned in full, including keys and key card, without damage.
The delivery time will be specified in the cart under each delivery method respectively. If a product has a deviating delivery time it will be specified for each product respectively. We ship worldwide.
Parcels that are not picked up
Parcels that are not picked up will be returned to us. For all parcels that are not picked up, we reserve the right to charge you the costs of return shipping as well as any service and handling fees. At the moment this is estimated at 450 SEK within Sweden, €50 within the EU and $55 for the rest of the world.
Rimgard offers a 30 day return policy.
Purchases are fully refunded excl. shipping cost as long as the lock has no damages and is returned in its original packaging.
Return shipping is free, a prepaid shipping label is provided by Rimgard. Contact firstname.lastname@example.org for return instructions and return label.
To complete your return, we require a receipt or proof of purchase.
Returns are made at your own expense, except if the product is defective or if we have made a mistake when packing the product. Returns shall be sent as letters or parcels, not via a ‘cash on delivery’ service. During exchanges, we will cover the new delivery cost from us to you. When you have made use of your right to return you shall send or return the product to us according to the instructions that came with the product.
We shall, if you decide to make use of our return policy, reimburse what you have paid for the product as soon as possible or the latest within 30 days from when we receive the product in return. You will yourself cover the shipping costs when you return the product. We always cover the costs of return should you need a replacement product. Please also refer to the Swedish Consumer Agency and the distance contracts, as well as the EU’s Common Dispute Resolution Page http://ec.europa.eu/odr.
When you place an order with us you will provide your personal details. In conjunction with your registration and order, you accept that we store and use your details in our business to complete the agreement with you. According to the GDPR laws you have the right to access the information that we have registered about you. If it is incorrect, incomplete or irrelevant you can demand the information is corrected or removed. If this is the case you may contact us at email@example.com.