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Support & FAQ

We are here to help you with your wheel lock related questions. If you can't find your answer here, click the chat button below to get in contact with us and we will help you as soon as possible. 

Mounting

How do I mount Rimgard?

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Remove the hub cap. Place Rimgard over the bolts of the wheel and into the rim’s hub. Fasten by screwing clockwise with the mounting tool that came with the package. Use the allen key to fasten. Hand force is enough, no tools should be used. Insert the locking cylinder, and turn the key 90°, anti-clockwise. Put the center cap back onto the Rimgard. Never use a nut runner when mounting! Watch our mounting video here.

Where do I keep my keys and keycard?

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We recommend you to store one key on your regular key ring, and one key on a safe place.

Never store your keys in your car!

The key card is unique for your set of keys, store it in a safe place. We recommend you to register your key card here.

What about road salt, dirt and corrosion?

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Rimgard is tested and certified by TÜV Austria and RISE to check for this. Furthermore, we ourselves have tested and driven more than 1 000 000 kilometers with the locks  mounted, without complications. If need be, one can spray compressed air through the lock to clean it, as the hole goes the whole way through. 

Can I drive with Rimgard mounted? Do I have to lock Rimgard every time I park my car?

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Yes, Rimgard is to be mounted and locked into place, after which the car is to be used as normal.

You only have to lock your Rimgards once, when you mount, and then you unlock them whenever you want to remove the wheels from your car.

How long does it take to mount Rimgard?

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It takes about 30-60 seconds per wheel.

Can I put the Rimgards on myself?

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Yes, your Rimgard comes with the tools needed in order for you to mount the Rimgard onto your car. It is simple. Another option is to turn to a certified retailer for help. You can watch how to mount your Rimgards here.

Is the performance of the car affected by Rimgard?

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The wheel locks have a marginal impact on the weight of the car, and there are therefore no noticeable performance changes.

Compatibility

Does Rimgard fit my car?

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At the Rimgard shop, you can check what car brands and models for which we currently produce Rimgard. First, choose your car brand, and then you'll find details about model compatibility in the product descriptions. We are constantly expanding our range of products, so if you can’t find your particular model or brand, please let us know by expressing your interest here. We will do what we can to find a solution for your particular brand/model. Our long-term goal is to be able to help all car owners to keep their wheels.

I can't find a version of Rimgard that fits my car, what do I do?

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We are constantly working to expand our range of wheel locks. If we don’t have a version for your particular car yet, please let us know by filling in this form stating what car make and model you have, what year it was made, and whether or not you are using original rims.

What cars will you be protecting next?

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We are constantly working on widening our range of compatible cars. Ford F150, Honda, Tesla, Porsche Macan, and GMC Silverado are some of the prioritised brands and models.

What about aftermarket wheels?

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There are numerous types of aftermarket wheels out there, which is why we have focused on making sure that our locks fit original (OEM) wheels primarily. Some aftermarket rims may be compatible with current versions of our Rimgard locks, but the locks are designed with OEM wheels in mind. Your best bet is if your original center caps are compatible with your aftermarket rims - then it could be that the lock will fit.  Our long-term goal is to be able to protect aftermarket rims too, but at the moment we cannot guarantee a fit.

Safety

Is the safety of the car affected?

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On the contrary, with Rimgard you are protected from anyone tampering with your wheel bolts. Mounted correctly and locked, there are no known risks in using Rimgard on your car.

Is the lock safe?

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Our locking cylinder is made by world leading manufacturer Assa Abloy. The lock we use is a high security lock designed for environments with high demands for both security and functionality. It is extremely resistant to manipulation and picking. 

Is Rimgard tested and certified by third parties?

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Yes, Rimgard is certified by RISE (Research Institute of Sweden) and TÜV Austria. It is also tested by Assa Testing Laboratory, and performance tested by Thatcham Research. 

Do you provide a warranty?

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Yes, Rimgard comes with a 3-year warranty, with conditions similar to the Swedish consumer law. You need to be able to show us your receipt. Read more about that here.

About wheel theft

Is wheel theft common?

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Yes, as it is becoming harder and harder to steal entire cars due to improvements in security systems, thieves are targeting car parts to a greater extent. The locking bolts haven't improved significantly since their introduction to the market in the 60s. Thieves, on the other hand, have become more skilled. That's why locking bolts are no longer a match for them. Hence why Rimgard was invented. Read more about wheel theft here.

How are wheel thefts executed?

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The course of action varies depending on the thief, but one common method of quickly stealing wheels is to use a socket that you smash onto the bolts, and thereby you're able to get them off in no-time. Many auto-stores even sell these tools. There are also master keys for pretty much any locking bolt within a few months of a new version being released. By now, thieves are almost as quick as a pit crew within motorsport, first loosening the bolts and then grabbing all four wheels quickly. Have a look at an example here. You can also try searching for "remove locking bolt without key" on Google or YouTube to find a plethora of ways to do it.

What car brands are subjected to wheel theft?

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Pretty much all of the brands become prey to this crime, but to varying extents and for different reasons. Naturally, more expensive cars tend to be more prone to getting parts stolen. But the attractiveness of certain makes and models also varies by country and popularity, that is, how easy it is to resell the parts. Other wheels get stolen because the person who steals them wants/needs them themselves. In these cases, a few or all wheels may get stolen. Another motive for wheel theft is the value of the raw material. In the US, for example, two of the most common car models victim to wheel theft are the Honda Civic and the Honda Accord. The reason is that they're the most commonly sold cars in the country, and the market for spare parts is thereby huge. In short, if the wheel isn’t locked, it may very well get stolen. Get peace of mind, mount Rimgard on your car.

Are all wheels at risk?

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Of course, some wheels are more attractive than others. Just bare in mind that the reasons for theft vary. For the exclusivity and high value or simply new tyres. Here's an example of Honda Fit being targeted by wheel thieves in San Fransisco - for use in street racing. 

Are lockable wheel bolts not enough?

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No. Locking bolts have existed in different versions since the 1960s, but they haven’t made any significant improvements since then. They could provide a certain protection against the lazy thief. But they are often not even able to be certified, as master keys used to remove the bolts are available to thieves within a few months of a new version of a locking bolt is launched. Otherwise, removal by brute force slows down the thieves with a few seconds. Take the UK as an example: all of their alloy wheels need locking bolts, by law, and an approximate 69,000 thefts still take place there, every year. You could also try searching for “wheel locks” on YouTube for further insight into why lockable wheel bolts are not effective any longer

What is covered by insurance and what is not?

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Short answer - it depends on your insurance.

You can get compensation for: 

- Your stolen wheels 

- Damage to the car caused by the theft. 

- Alternative means of transportation. 

- Towing

You will pay
Your deductible

It will still cost you the difference between: 

- New wheels and the ACV of the stolen wheels. 
The No matter how well you have kept your wheels off curbs and bumps you will still only get compensated for their ACV, actual cash value. The write off is approx. 15% every year. (that's 1 500 € on a set of 3 year old 4 000 € wheels)

- The compensation for alternative transportation and the actual cost

Compensation is a fixed amount for a limited time, e.g. 30 € per day for 30 days. Anything more expensive or for a longer time will be on you. 

Returns

How do I return an item?

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1. Pack the product including all parts in its original packaging.

2. Wrap some bubble wrap around the hex key so that it doesn’t damage the coating on the Rimgard modules. Newspaper or similar is also fine to use, if you don’t have bubble wrap available.

3. Note the reason for return on the delivery note that came with the packaging, and send an e-mail to support@rimgard.com stating the reason for return (if you don’t have the delivery note, simply send us an email). State your name and order number. 

4. Put the Rimgard packaging box in the outer packaging in which it came. If you don’t have it anymore, use another cardboard box.

5. Use transparent tape or an adhesive plastic pocket to fasten the pre-paid return bill on the packaging.

6. If you have lost the pre-paid bill, please contact customer support.

7. Drop off the parcel at a UPS Access Point, or contact UPS for pick-up.

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